FAQ

Everything you need to know about Busylizzy. If you cannot find the answer to your question here, please contact us and we’ll promptly respond to your query.

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Who are Busylizzy?

It’s been 10 years since we launched our first mum and baby class and we’re proud to say that we’ve helped thousands of new mums just like you with our easy to follow online workouts and incredible community support. We’re the UK’s No.1 Family club with locations throughout the UK. In 2020 we launched our online membership and now stream over 20 Facebook LIVE! and Zoom classes each week, present professional talks with our expert partners, plus host a portfolio of over 300 on-demand classes for members to enjoy anytime! We’re on a mission to make fitness fun for mums and their little ones. We are dedicated to giving our members the best possible maternity experience with our professional classes, interactive talks and awesome community of likeminded families. It starts with keeping things simple and affordable – which is why our all our membership plans are less than £1 per day. There’s no long contracts either as all of our membership plans come with a 14 day trial and simple 1 month notice terms.

What is an online membership?

Our membership gives you unlimited access to all the classes that take place in our private Facebook group ‘Facebook LIVE!’ and over Zoom each week. There are around 20 new sessions a week to participate in, plus talks from our expert partners. All Facebook LIVE! classes and talks are saved, giving you a back catalogue of over 300 sessions to view at anytime. It’s a brilliant resource. In fact, we consider this group an essential for all parents embarking on their first steps into motherhood and beyond. Zoom classes are more personal, offer tailored advice/guidance and you can ask questions. Your Zoom class credits can be used on any of the Zoom sessions we run each month. Simply use the Busylizzy App to book, cancel and reschedule the Zoom classes you would like to attend. It’s this brilliant flexibility that Busylizzy members LOVE! A premium service designed for parents, just like you.

Why do I need a membership?

We’re a business run by mums… for mums just like you! Classes and talks take a lot of planning and budget so we can only offer this flexible service to committed members. Our online membership give you access to everything you’ll need… from on-demand videos, instructor led two-way zoom sessions to interactive ‘ask the expert’ sessions on our members’ Facebook group. Give us a go. You won’t regret it. Get started today!

Can I trial a class?

Make the most of our 14 day trial, it only takes 60 seconds to get started. We will promptly activate your account and App, so you can start taking part in the classes.

I joined online but haven’t received my activation link yet?

A member of the busylizzy team activates your account for you. All new membership are processed promptly – usually within 12 hours. If you are wanting to attend a specific class straight away and haven’t received your log in, contact us and we’ll sort it out.

I need to cancel my membership

Please fill in the cancellation form here and we’ll do the rest. If you are outside your 14 day trial period, we just require 1 months notice.

When can I start pregnancy exercise classes?

We recommend 14 weeks +. That said, we are all different and if your midwife is happy for you to exercise, we’d love for you to take part in our pregnancy classes. Our fitness team are pregnancy fitness qualified and parents themselves so you’ll be in safe hands.

When can I start postnatal exercise classes?

We recommend 6 weeks after having your baby. That said, we are all different and if your G.P is happy for you to start exercise, we’d love for you to take part in our pilates or yoga classes. Our fitness team are postnatally qualified and parents themselves so you’ll be in safe hands.

How do I use the App?

Download the Busylizzy App and select ‘UK’ from the option of clubs. Navigate to ‘schedule’ where you will see all the classes available each week. Sessions can be booked upto 6 weeks in advance. Simply choose your preferred class and hit ‘Book’ to reserve your space. You will automatically receive an email containing a Zoom meeting link to access the class. If you need to cancel your space, simply hit ‘CANCEL’ on the session and your class credit will be allocated back to you to use another day. We just ask that you give us 2 hrs notice before the class starts.

How do I set up my Busylizzy username and password?

All Members are sent a link to activate their Busylizzy Zoom account. Click on the link in the email and create a memorable username and password. Once done, use these details to activate your account in the App.

I need to cancel a Zoom class?

No worries! Simply open the app, navigate to the session and hit ‘cancel’. Your class credit will be allocated back onto your account to use another day. Just make sure you do this before the 2 hr cut off prior to the start of the session. Classes cannot be cancelled within this timeframe.

How do I watch the classes in the Facebook group?

There is a pinned post at the top of the Facebook group to show you the timetable and what class is on and when. To view a session, head to the Facebook group at the time of the session and the class will automatically play. If you cannot see it, refresh your page.

I’ve missed the start of a Facebook LIVE class or talk. Can I go back and watch it?

Yes, all these classes are saved on the Busylizzy Live Facebook page so you can watch at a later date/time.

I don’t have Facebook – can I still take part?

Yes, we have a Zoom only option that might suit you. You won’t be able to access our Facebook live classes, talks and events, but you can take part in our daily zoom classes. Find out more here.